Refund Policy

This Refund Policy applies to purchases made in Verbomatico (Spain). It should be read together with our Terms of Service. Prices are in euro (EUR) and include VAT (IVA) where applicable.

Digital content and the right of withdrawal

Under EU consumer law you normally have 14 days to withdraw from a distance purchase. However, for digital content supplied immediately (such as coin packs), you expressly request immediate delivery and acknowledge that you lose the right of withdrawal once delivery has begun. Because coins are credited to your account instantly, coin purchases are non-refundable once credited, except where the law requires otherwise (for example, a technical failure that prevented delivery).

Subscriptions (Pro / Premium)

You can cancel a subscription at any time from the Store → Manage subscription. Cancellation stops future renewals and takes effect at the end of the current paid period; you keep access until then. We do not provide pro-rated refunds for the unused part of a period already paid, except where required by law. If you believe you were charged in error, contact us and we will review it.

Duplicate or erroneous charges

If you are charged twice for the same item, or charged after a confirmed cancellation, contact us with your account email and the transaction details and we will refund the incorrect charge.

How to request a refund

Email contact [arroba] verbomatico [punto] com from your account address, including the date, amount and what was purchased. Eligible refunds are issued to the original payment method via Stripe.

VAT / IVA and invoices

Applicable VAT (IVA) is included in the price shown at checkout. If you need an invoice for a purchase, request one at contact [arroba] verbomatico [punto] com.

Consumer dispute resolution

EU consumers may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.